Returns & Exchanges

At The Soap Factory, we want you to love your artisanal bath products, which is why we offer a 30-day satisfaction guarantee on all unused and unopened items. If a scent or texture isn't quite what you expected, our team is here to help you find your perfect match.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and select the items you wish to return, or email our support team with your order number to receive a return authorization.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging to prevent damage during transit, ensuring that all safety seals remain intact for hygiene purposes.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized carrier location within 7 business days.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned soaps, we will process your refund to your original payment method within 3 to 5 business days.